Shipping Policy
General Information
We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
Domestic Shipping Information
Our shipping options for shipping within Canada are as follows. Business days are Monday through Friday only and do not include holidays.
- Free Ground shipping within Canada for orders over $150. Estimated delivery is within 7 business days.
- A flat fee of $15 for paid round shipping within Canada* with estimated delivery within 7 business days.
- A flat fee of $25 for paid 2 Day Express shipping within Canada with estimated delivery within 2 business days.
Delivery dates are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.
Once the package has left our warehouse, Express packages should be delivered within the specified number of business days. Please contact us if you have any concerns about an express package delivery.
International Shipping Information
For information about international shipping rates please contact us at 613-935-3717
Return Policy
Groove Cannabis Co. Inc.’s Return Policy is applicable to in-store, click and collect, and on-line orders on all non cannabis products. Clients must return the product in its original condition, which is defined as unopened and with all original packaging intact. There is a 14-day window commencing on the date that the product was received by the client during which it is eligible for a refund.
The Client will be refunded via the original payment method that was used for the purchase. Products that come in contact with our mouths and sold without packaging such as, glass pipes, one-hitters, vaporizers… are final sale and cannot be returned unless due to manufacturer defect.
Clients will be required to validate their order information either through a physical receipt or through an online order number.
Clients will receive a refund for any product(s) returned within 14 days of receipt. A return shipping cost of $15 will be deducted from any amount refunded. In certain instances, original shipping fees may be refunded.
To return a product, please call 1-613-935-3717 and speak with a customer one of our band members.